Operations
Today, we’re tackling the not-so-sexy world of **SOPs** — Standard Operating Procedures. If you just fell asleep reading that sentence, stay with me. We’re going to make it painless. Maybe even funny.
Operations
Every small business has an Operations Person. If you're lucky, it’s someone calm, organized, and unnervingly good at putting out metaphorical (and occasionally literal) fires. If you’re like me, it's you—wearing this hat in addition to accounting, tech, hiring, customer complaints, and “why